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Home » Corporate Governance »Quality Report
 
Quality Report
   
IJM Corporation Berhad
   
In IJM, we relate Quality with Customer Satisfaction and Continuous Improvements. We believe that focusing on Customer Satisfaction and adherence to Continuous Improvements and Quality Standards are important aspects in order to remain competitive in today's marketplace. One of the Group's major objectives is to focus our activities on current and future requirements of our customers.

The Group's motto of "Excellence Through Quality" aptly describes its uncompromising adherence to quality standards and pursuit for Continuous Improvements. IJM's quality system is defined by its organisational objectives, policies, processes and the infrastructure setting towards a total quality management approach in tandem with its vision, mission and core values.

Quality Policy Statements

In line with IJM's quality philosophy, the Group believes that process excellence is our operational pillar. Quality is our hallmark thus we shall work together to:

  • Ensure projects implemented and services provided meet customers' satisfaction;
  • Continuously enhance our skills, processes and quality management system;
  • Be trusted by our stakeholders for our dedication, professional conduct and integrity;
  • Ensure adherence to applicable legal requirements;
  • Strive to be the industry reference.

Commitment & Culture

The Group's commitment towards quality is mirrored by the involvement of senior management in quality management committees and management review meetings.

The Group places emphasis on developing a quality conscious culture in regards to the processes and systems at every level of operations to increase the employees' awareness of their responsibilities and commitment towards quality excellence.

The Group advocates zero defects and conformance to quality requirements. This is the focal point of continuous improvement.

 

Control & Monitoring

Quality control is a process or practise that is used to gauge the quality of a product or service. The Group performs thorough examination and testing on the quality of its products to ensure that they meet specific quality requirements and standards.

The Group is committed towards meeting customers' needs and delivering quality products and services, and
therefore has developed and effectively implemented a quality system comprising:

  • Well-structured quality management system at all relevant levels of operations;
  • Routine assurance and control visits to verify effectiveness of its implementation;
  • Corrective and preventive action measures;
  • Scheduled internal and external audits;
  • Effective data analysis including customer satisfaction surveys;
  • Knowledge based feedback system;
  • Key performance indices as part of quality objectives; and
  • Effective use of electronic based system for centralized monitoring and control.

Customer Satisfaction & Continuous Improvement

Customer Satisfaction is the yardstick in measuring our success. We define quality as the extent to which we satisfy our customers. Therefore, our integrated management system comprises all of our efforts to optimise our customer-focused activities.

The Group has in place an internally developed self-regulated system called IJM Quality Standard Assessment System ("IQSAS") for various aspects of its building construction and civil works. This serves as a benchmark amongst its projects and subsequently as a catalyst for continuous quality improvement.

Our high end property developments are assessed based on the Construction Quality Assessment System ("CONQUAS") while the Group's manufactured products are quality certified to comply with the applicable regulatory standards and some of its plants are certified to the Singapore Accreditation Council.

As an important part of our quality management system, our processes are designed to add value for our customers. Continuous improvement is an integral part of IJM's philosophy to create and sustain quality performance and is carried out through the following approaches:

  • Progressive review and update of the Quality Management System ("QMS") manual and procedures to address the requirements of customers and businesses, and technological advancement;
  • Knowledge and skills development of our people to keep them abreast with advancement in products and services needs;
  • On-the-job training throughout our operations;
  • Emphasis on process excellence;
  • Investments in latest hardware and software;
  • Inculcate innovation as part of operation strategy;
  • Introduction of high performance materials in our manufactured products and moving towards more automation; and
  • Implementation of guidelines and process control systems for effective execution and monitoring.

We shall continue to monitor our processes to enable us to continuously improve on our performance. Ultimately, our goal is to be recognised as a Quality leader by our customers, competitors and the industry at large.

Recognition & Certification

In order to promote healthy competition amongst our people to deliver quality work, the Group accords annually the Quality Awards to projects that excel amongst its peers. The awards are presented for two categories comprising building and civil works.

The Group's QMS was certified by the internationally recognized ISO 9001 standard since 1996. Since then, the Group aspires to continuously achieve compliance with ISO 9001:2008 in its core business operations. The following are companies that have achieved the renowned certification:

  • IJM Corporation Berhad
  • IJM Land Berhad
  • IJM Construction Sdn Bhd
  • Road Builder (M) Sdn Bhd
  • Industrial Concrete Products Sdn Bhd
  • Prebore Piling & Engineering Sdn Bhd
  • IJM Building Systems Sdn Bhd
  • Jurutama Sdn Bhd
  • IJM (India) Infrastructure Ltd
  • Kuang Rock Products Sdn Bhd
  • Expedient Resources Sdn Bhd
  • Strong Mixed Concrete Sdn Bhd
  • Durabon Sdn Bhd
  • Besraya (M) Sdn Bhd
  • New Pantai Expressway Sdn Bhd
  • Lebuhraya Kajang-Seremban Sdn Bhd
  • IJM Highway Services Sdn Bhd
  • Kuantan Port Consortium Sdn Bhd
  • (Handling of liquid bulk cargo)

Latest Innovative Achievement

In our aspiration to achieve greater heights towards Quality Management, IJM had embarked in the Electronic Document Management System (eDMS). The eDMS is a cloud based solution which allows standardisation, centralisation and consolidation of documents into a single depository whilst providing easy retrieval and maintenance of documents electronically. The eDMS also enables mobile organisation control and effective operation mechanism.

The Industry Division's new line at the Jawi factory commenced production in March 2013 with an annual production capacity of 172,000 tonnes. It is equipped with modern facilities such as automated concrete feeding pump, mould cleaning and conveyor handling devices. The advantages of this modern line are less dependency on labour and ability to achieve higher output of consistent quality piles. Notwithstanding the adoption of the above innovations, the IJM Quality System will continue to inculcate
continuous improvement and innovative approaches in its processes and in the overall quality system of the Group.

Updated: 02 Aug 2013